Covent Garden Market

Game crashes when entering, I’m level 7 and I can’t progress to the story because of the tunnel entrance…

That’s new, that area is typically fine.
Is it consistent? If so, could you share your specs, DX version, settings, crash logs, or anything along these lines that could help identify the issue?

NVIDIA GeForce RTX 2060
Driver Version 537.13
Intel(R) Core™ i7-10700 CPU @ 2.90Hz
63.94 GB RAM
3440 x 1440, 165 Hz
The game crashed multiple times on both DX9 and DX10
***SETTINGS are all maxed.
Just tried 1920 x 1080 and still.

Hm, so it’s definitely not an issue of specs or DX (since it also happened in the safer 9 version). Settings don’t typically cause crashes when these are in order either, so I’ll likely need to forward this.
Would you happen to have any crash logs in hand? If not, the character’s name (and ideally some broad time stamps) should still suffice for a deeper look on our end.

May I get a link to info about how to see crash logs for the game.

It’s been a while since I delved into those, but they should be the files automatically created in Documents>My Games>Hellgate>Error. Files made in the Logs folder of the same directory might also be useful (typically ones named “ERR[date]”, since these seem to be outlining errors).

8/30/2023 12:27 PM DeeP

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How’s the bug fix going.

No news so far, I’m afraid.

Is this happening across different classes/characters, or is it just happening to your first character?

According to what I’ve done it’s multiple characters